1. Policy Scope

Please note that this policy applies specifically to physical poster prints purchased through our online shop. Different terms apply to custom design services (see Section 4).

2. 30-Day Return Window (Posters Only)

For our standard poster prints, you have 30 days from the date of delivery to request a return. To be eligible, your poster must be:

• Unused and in its original, brand-new condition.

• In the original mailing tube or packaging.

• Accompanied by the receipt or proof of purchase.

Note: The customer is responsible for return shipping costs on "change of mind" returns.

3. Damaged or Defective Items

If your poster arrives damaged or there is a printing error:

• Please email contact@sophialappe.com within 48 hours of delivery.

• Include photos of the damaged packaging and the print.

• We will issue a replacement or a full refund immediately at no cost to you.

4. Custom Medical Illustration & Design Services

Due to the highly specialized and labor-intensive nature of custom work:

• All sales of custom medical illustrations, bespoke designs, and commissioned artwork are final.

• Once the design process has begun or the final digital/physical assets have been delivered, we cannot offer refunds or returns.

• We work closely with clients during the draft and revision phases to ensure satisfaction before final delivery.

5. Refunds

For eligible poster returns, once your item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–7 business days.